Job Description
Professional expertise:
Minimum 2 years experience managing a team of 5 or more
Minimum 5 years experience in Senior IT Support role
Graduate or graduate calibre
Windows Server 20032008 Experience
Microsoft Certifications preferred but not essential
Technical knowledge of TCPIP and ADSLSDSL technologies
Windows Terminal Server Knowledge
Windows IIS administration
Virtualisation and SAN experience
Enterprise backup solution experience
Knowledge of enterprise level Anti-Virus products
SQL experience advantageous
Linux knowledge would be an asset
Understanding of IP Telephony.
Task Areas:
Motivate a team of Technical Support Consultants through performance coaching, career planning
and setting educational object.
Resolve employee issues and act as the employee advocate when dealing HR or departmental
processes.
To efficiently allocate incoming requests to the team, prioritising actions and monitoring team
resource so that deadlines are met.
To identify and highlight best practices in support management through continuous assessment, and
feeding process and product recommendations to the team and management.
To conduct performance appraisals for the team, identifying weaknesses and offering coaching and
mentoring in areas that requires it.
To ensure that excellent performance is acknowledged and reasons for success are shared amongst
the team to the benefit of all.
Improve productivity by highlighting deficiencies and recommending change in tools, training,
processes, reporting and employee engagement.
Maintain a mindset of continuous improvement, in terms of efficiency of support processes,
customer satisfaction and the application of tools for monitoring, management and optimisation.
To compile reports on SLA targets, numbers and types of request, communicating findings to the IT
Support Manager and to respond to any further requests for data that are required for analysis. .
Additional Info : Sampoorna is the first IT, ITES and Telecom specialist recruitment company
certified for ISO 9001:2000 by BVQI India. Sampoorna is India's Largest Specialist IT/ITES/Telecom
Recruitment Consultancy with Offices at Mumbai, Bangalore, Chennai, New Delhi and Hyderabad.
Sampoorna is the right place for the best IT Recruiters Sampoorna was established in 1990.
Sampoorna Computer People handles IT/Telecom positions Sampoorna ITES People handles ITES / BPO
positions Sampoorna Top Search handles CEO, CIO, CTO and top-level search assignments Mail your CV
to : jobs@sampoorna.com To know more about Sampoorna visit www.sampoorna.com, Phone : 22-28202200
Professional expertise:
Minimum 2 years experience managing a team of 5 or more
Minimum 5 years experience in Senior IT Support role
Graduate or graduate calibre
Windows Server 20032008 Experience
Microsoft Certifications preferred but not essential
Technical knowledge of TCPIP and ADSLSDSL technologies
Windows Terminal Server Knowledge
Windows IIS administration
Virtualisation and SAN experience
Enterprise backup solution experience
Knowledge of enterprise level Anti-Virus products
SQL experience advantageous
Linux knowledge would be an asset
Understanding of IP Telephony.
Task Areas:
Motivate a team of Technical Support Consultants through performance coaching, career planning
and setting educational object.
Resolve employee issues and act as the employee advocate when dealing HR or departmental
processes.
To efficiently allocate incoming requests to the team, prioritising actions and monitoring team
resource so that deadlines are met.
To identify and highlight best practices in support management through continuous assessment, and
feeding process and product recommendations to the team and management.
To conduct performance appraisals for the team, identifying weaknesses and offering coaching and
mentoring in areas that requires it.
To ensure that excellent performance is acknowledged and reasons for success are shared amongst
the team to the benefit of all.
Improve productivity by highlighting deficiencies and recommending change in tools, training,
processes, reporting and employee engagement.
Maintain a mindset of continuous improvement, in terms of efficiency of support processes,
customer satisfaction and the application of tools for monitoring, management and optimisation.
To compile reports on SLA targets, numbers and types of request, communicating findings to the IT
Support Manager and to respond to any further requests for data that are required for analysis. .
Additional Info : Sampoorna is the first IT, ITES and Telecom specialist recruitment company
certified for ISO 9001:2000 by BVQI India. Sampoorna is India's Largest Specialist IT/ITES/Telecom
Recruitment Consultancy with Offices at Mumbai, Bangalore, Chennai, New Delhi and Hyderabad.
Sampoorna is the right place for the best IT Recruiters Sampoorna was established in 1990.
Sampoorna Computer People handles IT/Telecom positions Sampoorna ITES People handles ITES / BPO
positions Sampoorna Top Search handles CEO, CIO, CTO and top-level search assignments Mail your CV
to : jobs@sampoorna.com To know more about Sampoorna visit www.sampoorna.com, Phone : 22-28202200
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welcome to freshers like world.keep visiting..